Why do my Kontuly invoice notes show {{customer_name}}?
That's expected: in Kontuly's invoice editor, variables in the notes such as {{customer_name}} or {{due_date}} stay as written, and are filled in when the invoice is previewed, printed or emailed, once the customer, number and totals are final. Click Preview to see the notes as your customer will.
Why does a variable come out blank?
- It's misspelt. Type it exactly, with both pairs of curly brackets. A variable Kontuly doesn't recognise is replaced with nothing.
- It's in your default invoice notes in Settings. There, only
{{terms}},{{business_name}},{{business_email}},{{business_phone}}and{{business_abn}}are filled in, because the default notes are written before a customer is chosen. Use customer and invoice variables in the email templates instead. - The contact has no first name.
{{customer_first_name}}comes out blank, so an email starts "Hi ,". Fill in First name on your contacts, or use{{customer_name}}.
Which variables are there?
Customer: {{customer_first_name}}, {{customer_last_name}}, {{customer_name}}, {{customer_email}}. Invoice: {{invoice_number}}, {{invoice_total}}, {{invoice_subtotal}}, {{invoice_gst}}, {{amount_due}}, {{issue_date}}, {{due_date}}. Yours: {{terms}}, {{business_name}}, {{business_email}}, {{business_phone}}, {{business_abn}}.
Dates come out in year-month-day form, for example 2026-10-28. See How do I set up email in Kontuly? to change the invoice email's wording.
Related questions
- How do I create and send an invoice in Kontuly?Write an invoice in Kontuly as a draft, check it with Preview, then approve it to record the sale and email it to your customer with the PDF attached.
- How do I set up email in Kontuly to send invoices?Connect Kontuly to your own email account with SMTP so it can email invoices, quotes, statements and reminders. Settings for Gmail, Outlook and other providers.
- Can I change invoice numbers in Kontuly?Kontuly numbers invoices INV-0001, INV-0002 and so on, never reusing a number. How numbering works, and why drafts and voided invoices keep theirs.
More about troubleshooting
- Why can't I edit an approved invoice or bill in Kontuly?Kontuly says "Only draft invoices can be edited" or "Only draft bills can be edited"? Fix an approved document by voiding it or raising a credit note.
- Why does Kontuly say "Period is locked"?The transaction is dated on or before the lock date in Kontuly's Settings. Date the correction after it, or clear the lock date, fix it and set it again.
- Why can't I change the currency of a business in Kontuly?Kontuly fixes a business's currency once any transaction is posted, because every amount is stored in it. If it's wrong, set up a new business.
- Why can't I void a bill or credit note in Kontuly?No Void button on a Kontuly bill or credit note? Remove its payments, allocations and refunds first, and check the lock date. What each message means.
- Kontuly says an account has transactions and its type can't changeKontuly locks an account's type once it's been used, so past reports don't change. Create a new account of the right type and move the balance with a journal.