Why can't I void a bill or credit note in Kontuly?
In Kontuly, a bill can't be voided while it has payments, and a credit note can't be voided while any of its credit is applied or refunded. The Void button appears once those are removed (a draft has no Void button at all: delete it instead).
What the messages mean
| Message | What to do |
|---|---|
| "Remove the payments on this bill before voiding it" | Open the bill and remove each payment and applied credit from its Payments list with the bin icon. |
| "Remove the allocations of this credit note before voiding it" | Open the credit note and remove each line in its Allocations panel with the bin icon. |
| "Remove the refunds of this credit note before voiding it" | Remove each refund in its Refunds panel. |
Why is there no bin icon on a payment or refund?
It's marked matched: it belongs to a bank transaction. Go to Banking and use Unassign (reverse) on that bank line. A payment that's part of a batch is removed by cancelling the batch from Pay bills. See How do I record paying a bill?
It still won't void
- The date is on or before your lock date. Change the lock date in Settings first, or make the correction with a new document dated today.
- A payment is in a finished bank reconciliation. Undo that reconciliation first.
- Stock has moved since. A bill whose stock has since been sold, or a customer return whose stock has gone out again, can't be voided. Adjust the stock instead.
Should I void at all?
A void is dated on the document's original date. If you've already lodged the BAS for that period, don't void: lock the period and record the correction dated today. Check with your accountant or registered BAS agent if you're unsure.
Related questions
- Why can't I edit an approved invoice or bill in Kontuly?Kontuly says "Only draft invoices can be edited" or "Only draft bills can be edited"? Fix an approved document by voiding it or raising a credit note.
- How do I record paying a bill in Kontuly?Mark a supplier bill as paid in Kontuly by matching the payment in Banking or recording it by hand, including part payments and removing a mistake.
- How do I record a supplier credit note in Kontuly?Record a credit from a supplier in Kontuly for a return, overcharge or discount, apply it to their bills, or record the refund they pay you.
More about troubleshooting
- Why does Kontuly say "Period is locked"?The transaction is dated on or before the lock date in Kontuly's Settings. Date the correction after it, or clear the lock date, fix it and set it again.
- Why can't I change the currency of a business in Kontuly?Kontuly fixes a business's currency once any transaction is posted, because every amount is stored in it. If it's wrong, set up a new business.
- Kontuly says an account has transactions and its type can't changeKontuly locks an account's type once it's been used, so past reports don't change. Create a new account of the right type and move the balance with a journal.
- Why can't I delete a draft invoice in Kontuly?Kontuly lets you delete draft bills and credit notes but not draft invoices, because their number is already taken. Void the draft instead.
- Why does Kontuly say "This journal belongs to …"?Kontuly won't void a journal that belongs to an invoice, bill, credit note or bank line from the Journals screen. Correct it where it came from instead.