Why does Kontuly say a payment can't be dated before the invoice?
In Kontuly, an invoice or bill can't fall due before it's issued, and a payment can't be dated before the invoice's issue date or the bill date. If you see "The due date can't be before the issue date" or "A payment can't be dated before the invoice's issue date", check the dates.
Common causes
- A typo in the year or month on the invoice, bill or payment.
- The customer paid before you invoiced, for example a deposit or cash up front. Date the invoice on or before the payment, if that's right for your records.
- The bill date is the date you entered it, not the date on the supplier's invoice. The Bill date should be the date printed on their invoice; the cost and GST are recorded on it.
How do I fix it?
- On a draft, change the Issue date, Due date or Bill date and save.
- On an approved invoice or bill, the dates can't be changed. If the date really is wrong, void it and enter it again. See Why can't I edit an approved invoice or bill?
- On the payment, change its date in the Record payment window before you save it.
When a payment comes from Banking, it takes the bank line's date. If that's earlier than the invoice, check the invoice's issue date.
Related questions
- How do I record a customer payment in Kontuly?Mark a Kontuly invoice as paid by matching the deposit in Banking or recording the payment by hand, including part payments and undoing a mistake.
- How do I record paying a bill in Kontuly?Mark a supplier bill as paid in Kontuly by matching the payment in Banking or recording it by hand, including part payments and removing a mistake.
- How do I create and send an invoice in Kontuly?Write an invoice in Kontuly as a draft, check it with Preview, then approve it to record the sale and email it to your customer with the PDF attached.
More about troubleshooting
- Why can't I edit an approved invoice or bill in Kontuly?Kontuly says "Only draft invoices can be edited" or "Only draft bills can be edited"? Fix an approved document by voiding it or raising a credit note.
- Why does Kontuly say "Period is locked"?The transaction is dated on or before the lock date in Kontuly's Settings. Date the correction after it, or clear the lock date, fix it and set it again.
- Why can't I change the currency of a business in Kontuly?Kontuly fixes a business's currency once any transaction is posted, because every amount is stored in it. If it's wrong, set up a new business.
- Why can't I void a bill or credit note in Kontuly?No Void button on a Kontuly bill or credit note? Remove its payments, allocations and refunds first, and check the lock date. What each message means.
- Kontuly says an account has transactions and its type can't changeKontuly locks an account's type once it's been used, so past reports don't change. Create a new account of the right type and move the balance with a journal.