Why does Kontuly say a bill total must be greater than zero?
A bill in Kontuly can't be negative overall, so you'll see "A bill total must be greater than zero — use a supplier credit note instead". If the supplier's document is a credit, record it as a supplier credit note on the Suppliers tab of Credit notes, with New supplier credit.
Can a bill have a negative line?
Yes. A bill can include a negative line, such as a discount, as long as the whole bill still comes to more than zero. The same goes for invoices: a discount line is fine, but the total must be more than zero.
Where does the credit go?
Approving the supplier credit note reduces your costs, the GST you can claim and what you owe that supplier. Apply it to one of their unpaid bills under Apply to bills, or record the refund if they pay you back. See How do I record a supplier credit note?
Related questions
- How do I record a supplier credit note in Kontuly?Record a credit from a supplier in Kontuly for a return, overcharge or discount, apply it to their bills, or record the refund they pay you.
- How do I enter a supplier bill in Kontuly?Enter a supplier's invoice as a bill in Kontuly to track what you owe and when, claim the GST, and record the cost before you pay. Tax inclusive by default.
- Why is there no Credit note button on my bill in Kontuly?Kontuly only shows Credit note on approved bills with money still owing. For a paid bill, use New supplier credit on the Credit notes screen.
More about troubleshooting
- Why can't I edit an approved invoice or bill in Kontuly?Kontuly says "Only draft invoices can be edited" or "Only draft bills can be edited"? Fix an approved document by voiding it or raising a credit note.
- Why does Kontuly say "Period is locked"?The transaction is dated on or before the lock date in Kontuly's Settings. Date the correction after it, or clear the lock date, fix it and set it again.
- Why can't I change the currency of a business in Kontuly?Kontuly fixes a business's currency once any transaction is posted, because every amount is stored in it. If it's wrong, set up a new business.
- Why can't I void a bill or credit note in Kontuly?No Void button on a Kontuly bill or credit note? Remove its payments, allocations and refunds first, and check the lock date. What each message means.
- Kontuly says an account has transactions and its type can't changeKontuly locks an account's type once it's been used, so past reports don't change. Create a new account of the right type and move the balance with a journal.