Why does Kontuly say "duplicates skipped" after a bank import?
Kontuly skips any imported line that's already in that bank account with the same date, amount and description, and counts it as a duplicate. That's what makes it safe to import overlapping statement files, and normally it's exactly what you want.
Two identical transactions on the same day
If your bank genuinely shows two identical lines on one day (two $5.00 coffees, say), both are kept as long as they're in the same file. If they arrive in two separate files, the second is treated as a duplicate. Add it with Add transaction in Banking.
A transaction I added by hand came in again
A line you typed in is only skipped if its description is exactly the same as the bank's, which it usually isn't. So you'll often get both. Delete the one you don't need (unassign it first if it's coded).
A line I deleted came back
Deleting an imported line removes it from Banking, but importing the same file again brings it back. If the line doesn't belong in the books, mark it Ignore (non-business) instead of deleting it.
How do I check nothing is missing or doubled?
Reconcile the account to the statement. A missing or doubled line shows up as a difference.
Related questions
- How do I import a bank statement CSV into Kontuly?Download a CSV statement from your internet banking, choose the account in Kontuly's Banking screen, click CSV and check the columns before importing.
- Why are columns or dates wrong on a Kontuly CSV import?Fix a Kontuly bank CSV import with wrong columns, swapped days and months or skipped rows by checking column roles, the header row and the date format.
- Why does Kontuly say "Ledger differs" from the statement balance?Kontuly's Banking balance doesn't match your last imported statement balance. Something is uncoded, ignored, doubled up or in the wrong account.
More about troubleshooting
- Why can't I edit an approved invoice or bill in Kontuly?Kontuly says "Only draft invoices can be edited" or "Only draft bills can be edited"? Fix an approved document by voiding it or raising a credit note.
- Why does Kontuly say "Period is locked"?The transaction is dated on or before the lock date in Kontuly's Settings. Date the correction after it, or clear the lock date, fix it and set it again.
- Why can't I change the currency of a business in Kontuly?Kontuly fixes a business's currency once any transaction is posted, because every amount is stored in it. If it's wrong, set up a new business.
- Why can't I void a bill or credit note in Kontuly?No Void button on a Kontuly bill or credit note? Remove its payments, allocations and refunds first, and check the lock date. What each message means.
- Kontuly says an account has transactions and its type can't changeKontuly locks an account's type once it's been used, so past reports don't change. Create a new account of the right type and move the balance with a journal.