Why does Kontuly say "Ledger differs" from the statement balance?
In Kontuly's Banking screen, this amber note means the account's balance in your books (the Ledger balance) doesn't match the running balance on the last statement line you imported. Something is still uncoded or ignored, recorded twice, or coded to the wrong bank account; reconciling the account will show what.
Common causes
- Lines still to review. An unassigned bank line isn't in your books yet. Code or match everything in the review list.
- A line ignored that shouldn't be. Ignored lines post nothing. Money the owner took out belongs in Owner's Drawings, not ignored.
- The same payment twice. For example a payment recorded by hand on an invoice and the bank line also coded to income. Link the bank line to the existing payment with Match instead.
- A transaction in the wrong account. For example a credit card purchase imported into the cheque account.
- No opening balance. If the account had money in it before your first transaction in Kontuly, that opening balance needs to be in the books.
How do I find it?
Click Reconcile in the balance panel. Enter the statement date and closing balance and tick the entries; the difference points to what's missing or extra. See How do I reconcile a bank account? and Why won't my bank reconciliation balance?
Related questions
- How do I reconcile a bank account in Kontuly?Reconcile a bank account in Kontuly by entering the statement date and closing balance, then ticking entries until the difference is zero.
- Why won't my bank reconciliation balance in Kontuly?Kontuly's reconciliation difference must be zero to finish. Check the statement figures, ticked entries, missing or doubled lines and the opening balance.
- Why does Kontuly say "duplicates skipped" after a bank import?Kontuly skips bank lines it already has with the same date, amount and description, so overlapping statements never double up. Here's when that matters.
More about troubleshooting
- Why can't I edit an approved invoice or bill in Kontuly?Kontuly says "Only draft invoices can be edited" or "Only draft bills can be edited"? Fix an approved document by voiding it or raising a credit note.
- Why does Kontuly say "Period is locked"?The transaction is dated on or before the lock date in Kontuly's Settings. Date the correction after it, or clear the lock date, fix it and set it again.
- Why can't I change the currency of a business in Kontuly?Kontuly fixes a business's currency once any transaction is posted, because every amount is stored in it. If it's wrong, set up a new business.
- Why can't I void a bill or credit note in Kontuly?No Void button on a Kontuly bill or credit note? Remove its payments, allocations and refunds first, and check the lock date. What each message means.
- Kontuly says an account has transactions and its type can't changeKontuly locks an account's type once it's been used, so past reports don't change. Create a new account of the right type and move the balance with a journal.