What does "Invalid request" mean in Kontuly?
Kontuly shows "Invalid request — …" when it refuses a request because something in it wasn't in the expected form, for example an empty required field or a date that doesn't exist. The part after the dash names the field and the problem; that detail is always in English.
What should I do?
- Read the part after the dash. It names the field and what's wrong with it.
- Check what you entered in that field: a missing value, a date such as 31 April, or text that's far too long.
- Try again.
Nothing was saved by the refused request, so your books haven't changed.
It keeps happening
Note the message and the steps that led to it. Then open About in the sidebar and, under Troubleshooting, use Show logs to find the log files support may ask for. Email addresses are masked in the logs. During the beta, send the details to beta@kontuly.com.
Related questions
- What do I do when Kontuly says "This page hit an error"?A Kontuly screen ran into a problem, but your data is safe. Click Try again or pick another page from the sidebar; if it keeps happening, send the logs.
- Why does Kontuly say "Period is locked"?The transaction is dated on or before the lock date in Kontuly's Settings. Date the correction after it, or clear the lock date, fix it and set it again.
- Where does Kontuly store my books on my computer?Kontuly keeps each business as a file in its data folder on your Mac, Windows or Linux computer. The folder paths, and why to use the backup buttons instead.
More about troubleshooting
- Why can't I edit an approved invoice or bill in Kontuly?Kontuly says "Only draft invoices can be edited" or "Only draft bills can be edited"? Fix an approved document by voiding it or raising a credit note.
- Why can't I change the currency of a business in Kontuly?Kontuly fixes a business's currency once any transaction is posted, because every amount is stored in it. If it's wrong, set up a new business.
- Why can't I void a bill or credit note in Kontuly?No Void button on a Kontuly bill or credit note? Remove its payments, allocations and refunds first, and check the lock date. What each message means.
- Kontuly says an account has transactions and its type can't changeKontuly locks an account's type once it's been used, so past reports don't change. Create a new account of the right type and move the balance with a journal.
- Why can't I delete a draft invoice in Kontuly?Kontuly lets you delete draft bills and credit notes but not draft invoices, because their number is already taken. Void the draft instead.