What do I do when Kontuly says "This page hit an error"?
When Kontuly shows "This page hit an error.", the screen you were on ran into a problem, but your data is safe. Click Try again, or choose another page from the sidebar, which keeps working.
- Click Try again. The page loads again.
- Go somewhere else from the sidebar if it fails again, then come back.
- Restart Kontuly if the problem stays.
- Check for an update on the About page; a newer version may have fixed it. See How do I update Kontuly?
It keeps happening
The log files help find the cause. Open About in the sidebar, and under Troubleshooting click Show logs and Show crash reports to open the folders support may ask for. Email addresses are masked in the logs, and crash reports never leave your computer unless you send them yourself. During the beta, send them with a note of what you were doing to beta@kontuly.com.
Did I lose what I was entering?
Anything already saved, approved or posted is in your books. A form you hadn't saved yet may need entering again.
Related questions
- What does "Invalid request" mean in Kontuly?Kontuly refused a request because something in it wasn't in the expected form, such as an empty required field. The part after the dash names the problem.
- Kontuly says a business was saved by a newer versionA newer version of Kontuly opened this business or made this backup, so an older version can't open it. Update Kontuly from the About page to open it.
- How do I update Kontuly to the latest version?Kontuly checks for updates when it starts. Open About, click Download, then Restart. Your books are backed up first if the update changes how they're stored.
More about troubleshooting
- Why can't I edit an approved invoice or bill in Kontuly?Kontuly says "Only draft invoices can be edited" or "Only draft bills can be edited"? Fix an approved document by voiding it or raising a credit note.
- Why does Kontuly say "Period is locked"?The transaction is dated on or before the lock date in Kontuly's Settings. Date the correction after it, or clear the lock date, fix it and set it again.
- Why can't I change the currency of a business in Kontuly?Kontuly fixes a business's currency once any transaction is posted, because every amount is stored in it. If it's wrong, set up a new business.
- Why can't I void a bill or credit note in Kontuly?No Void button on a Kontuly bill or credit note? Remove its payments, allocations and refunds first, and check the lock date. What each message means.
- Kontuly says an account has transactions and its type can't changeKontuly locks an account's type once it's been used, so past reports don't change. Create a new account of the right type and move the balance with a journal.