Why can't I delete a draft invoice in Kontuly?
Draft invoices can't be deleted in Kontuly because their number is already taken: an invoice is numbered as soon as it's first saved, and numbers are never reused. Void the draft instead: nothing changes in your books, and the number stays in your sequence marked Void.
To void a draft, hover over it in the Invoices list and click the void icon, or open it and click Void, then confirm.
What can be deleted?
| Document | Draft | Approved |
|---|---|---|
| Invoice | Void it | Void it (or raise a credit note) |
| Bill | Delete draft | Void it (or record a supplier credit note) |
| Credit note | Delete draft | Void it |
| Quote, contract, purchase order | Delete | n/a: they never touch your books |
Nothing has been posted for a draft bill or credit note, so Delete draft removes it completely. A deleted customer credit note's CN number isn't reused. The deletion is recorded in the Audit Log.
Approved documents are never deleted, only voided, so the history stays. See Can I change invoice numbers in Kontuly?
Related questions
- Can I change invoice numbers in Kontuly?Kontuly numbers invoices INV-0001, INV-0002 and so on, never reusing a number. How numbering works, and why drafts and voided invoices keep theirs.
- How do I void or cancel an invoice in Kontuly?Void an invoice in Kontuly when it should never have been issued, or raise a credit note when the customer is owed some of it back. When each one fits.
- Why can't I edit an approved invoice or bill in Kontuly?Kontuly says "Only draft invoices can be edited" or "Only draft bills can be edited"? Fix an approved document by voiding it or raising a credit note.
More about troubleshooting
- Why does Kontuly say "Period is locked"?The transaction is dated on or before the lock date in Kontuly's Settings. Date the correction after it, or clear the lock date, fix it and set it again.
- Why can't I change the currency of a business in Kontuly?Kontuly fixes a business's currency once any transaction is posted, because every amount is stored in it. If it's wrong, set up a new business.
- Why can't I void a bill or credit note in Kontuly?No Void button on a Kontuly bill or credit note? Remove its payments, allocations and refunds first, and check the lock date. What each message means.
- Kontuly says an account has transactions and its type can't changeKontuly locks an account's type once it's been used, so past reports don't change. Create a new account of the right type and move the balance with a journal.
- Why does Kontuly say "This journal belongs to …"?Kontuly won't void a journal that belongs to an invoice, bill, credit note or bank line from the Journals screen. Correct it where it came from instead.