Kontuly licence messages explained
Most Kontuly licence messages mean the licence needs a quick check online or a key entered again; none of them delete your books. While a message applies, your books open read-only, and everything works again once it's sorted.
"This computer is no longer activated"
The licence was freed from another computer, or by support. Click Activate again and enter your key.
"This licence has been revoked"
For example after a refund. Your books are read-only. Contact support@phenomcentral.com.
"Couldn't reach the licensing server"
Check the internet connection and try again. You need a connection to start the trial, activate or deactivate, and at least once every 60 days. See Does Kontuly work offline?
"The licensing server isn't available right now"
Our server is down for a moment. Your key wasn't checked, so nothing is wrong with it. Try again in a few minutes.
"Your licence hasn't checked in for over 60 days"
Connect to the internet and click Check now in Settings → Licence.
"This business is read-only: your licence covers …"
You have more businesses than your licence covers. See Why is one of my businesses read-only?
"This licence is already active on another computer"
A licence works on one computer at a time. Deactivate it on the old computer in Settings → Licence with Deactivate this computer. If that computer is gone, contact support@phenomcentral.com and we'll free it.
"That email address and licence key don't match"
The key only works with the email address it was issued to. Check both against your licence email.
"Your free trial has ended"
Related questions
- How do I enter my Kontuly licence key?Click Enter licence key in Kontuly's top strip or in Settings → Licence, type the email and 16-character key from your licence email, and click Activate.
- Does Kontuly work offline?Kontuly works offline. It needs the internet to start the trial, activate a licence, check in every 60 days, send email and download updates.
- Why is one of my businesses read-only in Kontuly?You have more businesses than your Kontuly licence covers. Choose which businesses stay active in Settings → Licence under Businesses you can change.
More about trial, licence and updates
- How does the Kontuly free trial work?Kontuly's free 30-day trial includes every feature and up to 5 businesses. Starting it needs the internet once; your books stay on your computer.
- What happens when my Kontuly trial ends?When the Kontuly trial ends, your books become read-only. Nothing is deleted; reports, PDFs, exports and backups still work until you enter a licence key.
- Which Kontuly licences are there?Kontuly's licences (Founding, Solo, Business, Practice) all include every feature and one computer; they differ in how many businesses you can keep.
- How do I update Kontuly to the latest version?Kontuly checks for updates when it starts. Open About, click Download, then Restart. Your books are backed up first if the update changes how they're stored.