Why does Kontuly say "This journal belongs to …"?
Kontuly shows "This journal belongs to …" when you try to void, from the Journals screen, a journal that was created by an invoice, bill, credit note or bank line. Voiding it there would leave the document saying one thing and your books another, so correct it where it came from.
| The message says it belongs to | Correct it here |
|---|---|
| a bank transaction | Banking: use Unassign (reverse) on the bank line |
| invoice … | Invoices: void the invoice |
| bill … | Bills: void the bill |
| credit note … | Credit notes: void the credit note |
If the message says "This payment is matched to a bank transaction", the payment came from a bank line: unassign the bank line in Banking, and the payment is removed with it.
Which journals can I void from the Journals screen?
Manual journals, and payments or refunds you recorded by hand (not matched to a bank line). Voiding a hand-recorded payment also puts the invoice or bill back to owing that amount.
What else stops a void?
- A finished bank reconciliation that includes the journal: "This transaction is reconciled (statement …) — undo that bank reconciliation first".
- The lock date: the reversal is dated on the original's date, so a journal dated on or before the lock date can't be voided. See Why does Kontuly say "Period is locked"?
- The conversion journal from another package can't be voided on its own. See How do I undo or redo a conversion?
Related questions
- How do I undo or redo a conversion in Kontuly?A Kontuly business can be converted once, and the conversion journal can't be voided. Restore the backup taken before the import to start again.
- Why does Kontuly say "Period is locked"?The transaction is dated on or before the lock date in Kontuly's Settings. Date the correction after it, or clear the lock date, fix it and set it again.
- Kontuly says an account has transactions and its type can't changeKontuly locks an account's type once it's been used, so past reports don't change. Create a new account of the right type and move the balance with a journal.
- How do I void or reverse a journal in Kontuly?Void a manual journal in Kontuly to post a reversing entry on the same date. Which journals must be corrected elsewhere, and what blocks a void.
More about troubleshooting
- Why can't I edit an approved invoice or bill in Kontuly?Kontuly says "Only draft invoices can be edited" or "Only draft bills can be edited"? Fix an approved document by voiding it or raising a credit note.
- Why can't I change the currency of a business in Kontuly?Kontuly fixes a business's currency once any transaction is posted, because every amount is stored in it. If it's wrong, set up a new business.
- Why can't I void a bill or credit note in Kontuly?No Void button on a Kontuly bill or credit note? Remove its payments, allocations and refunds first, and check the lock date. What each message means.
- Why can't I delete a draft invoice in Kontuly?Kontuly lets you delete draft bills and credit notes but not draft invoices, because their number is already taken. Void the draft instead.
- Why does Kontuly say a payment can't be dated before the invoice?Fix Kontuly's "The due date can't be before the issue date" and "A payment can't be dated before" messages by checking the invoice or bill dates.